Política de envío

Processing Time

Most of our products are custom made to order. Because of this:

  • Production times vary depending on the item and order volume

  • Estimated lead times are provided at checkout or in the product description

  • Processing time does not include shipping transit time

Once an order enters production, it cannot be expedited, changed, or canceled.

Shipping Methods & Transit Time

We ship using reputable carriers such as USPS, UPS, or FedEx.

  • Shipping method and cost are calculated at checkout

  • Transit times are estimates provided by the carrier and are not guaranteed

  • We are not responsible for carrier delays once the package is in transit

Domestic Shipping (United States)

  • Orders ship from the United States

  • Tracking information is provided once the order ships

  • Signature confirmation may be required for higher-value orders

International Shipping

  • International shipping is available unless otherwise stated

  • Buyers are responsible for all customs duties, taxes, and import fees

  • We are not responsible for delays caused by customs processing

  • International shipping fees are non-refundable

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

  • Orders returned due to an incorrect or incomplete address may require additional shipping fees to be re-sent

  • We are not responsible for packages delivered to an address provided incorrectly at checkout

Lost, Stolen, or Damaged Packages

  • Once a package is marked as delivered by the carrier, responsibility transfers to the buyer

  • We are not responsible for lost or stolen packages after delivery confirmation

  • If a package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging

Questions

If you have questions about shipping timelines, international orders, or special delivery needs, please contact us before placing your order. We are happy to help set clear expectations.